1. Overview
CR of Maryland ("we," "us," or "our"), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website https://www.CRMD, our membership services, and our SMS, email, and phone communications, including A2P 10DLC messaging campaigns.
By using our website or opting in to receive communications from us, you agree to the practices described in this Privacy Policy.
This Privacy Statement does not in any way describe CR of Maryland’s offline information collection and use practices, or the practices CR of Maryland employs when collecting information online through means other than the above listed website. An example of such additional information collection practices include but are not limited to you as a customer sending CR of Maryland an email message. "We" or "us" or "our" or "CR of Maryland" or "CR of Maryland" refers to https://www.CRMD and its owners and/or affiliates. CR of Maryland is strongly committed to protecting the privacy of our customers.
2. Information We Collect
We may collect information directly from you when you:
- Opt in to receive SMS, email, or phone communications
- Complete online forms or surveys
- Contact us for support or inquiries
- Interact with our website
Information collected may include:
- Name
- Mobile phone number
- Email address
- Mailing address
- IP address
- Communication preferences
- Any information you voluntarily provide
3. How We Use Your Information
We use your information to:
- Send SMS messages, emails, and phone calls you have opted into
- Provide account notifications, reminders, and updates
- Share promotions, educational content, and real estate market news
- Respond to inquiries and provide customer support
- Improve our services and communication effectiveness
- Comply with legal, regulatory, and A2P 10DLC requirements
4. No Sale or Sharing of Personal Information
We do not sell, rent, trade, or share your personal information with third parties for marketing purposes. Your information is used solely to operate and improve our services and communications.
5. Consent & Opt-In Communications
We only send communications to individuals who have explicitly opted in.
This includes consent for:
- Email communications
- Phone calls
- SMS / MMS text messages
We comply with applicable laws including the Telephone Consumer Protection Act (TCPA) and carrier A2P 10DLC requirements.
6. SMS Messaging Disclosure (A2P 10DLC Compliance)
By providing your mobile phone number and opting in, you consent to receive SMS and MMS messages from CR of Maryland ("CR of Maryland).
Message types may include:
- Appointment Scheduling
- Appointment Confirmations
- Educational content
- Promotional or marketing messages
Message frequency may vary.
Message and data rates may apply.
Consent to receive SMS messages is not a requirement.
Opt-Out & Help
You may opt out at any time by replying STOP to any SMS message.
For assistance, reply HELP or contact us using the information below.
7. Communication Preferences
You may opt out of receiving text SMS at any time by replying STOP or by sending an email to chris@crofmaryland.com. Reply HELP for Support.
Opting out of one communication channel does not automatically opt you out of others unless selected.
8. Cookies & Website Tracking
Our website uses cookies to:
- Remember user preferences
- Improve site functionality and performance
- Analyze site traffic anonymously
Cookies do not personally identify you. You may disable cookies in your browser, though some site features may not function properly.
9. Third-Party Links
Our website may include links to third-party websites. CR of Maryland is not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.
9. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we take appropriate measures to reduce risk of unauthorized access or disclosure.
10. Data Retention
We retain personal information only as long as necessary to provide services, maintain records, and comply with legal obligations.
11. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our services indicates acceptance of the updated policy.